Our number one goal is to have your luggage arrive at your destination before you arrive to town. We will do everything possible to achieve this. However at times circumstances beyond our control may occur(rare though). If this were to happen we will do everything we can to get your luggage delivered as quickly as possible. We are not responsible for ski and clothing rental etc. if your luggage does not arrive on time based on circumstances beyond our control. We have a relationship with the local sporting goods stores to provide discounted rentals, etc. if the need should arise.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP Address, cookie, information and page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transaction. It encrypts all of your personal information including credit card number, name and address, so that it cannot be read over the internet.
We offer 30 day Money Back Guarantee on almost every product or service we offer. Please call customer service at 970-708-4792, in advance to obtain an RMA number (Return Merchandise Authorization) with 30 days of purchase date.
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